glencopelandOct 4, 20212 minSymphonia OnCall Automated Routing Clears the Way for Urgent Customer ConnectionWhen a customer needs to get a hold of a business or facility urgently, time is of the essence. No one wants to wait on hold for long...
glencopelandSep 29, 20214 minOverloaded and Overwhelmed: A Design in Failure?There are always going to be hurdles to any business – business is, in and of itself, a risk. After all, what reward can come without risk?
glencopelandJul 9, 20213 minNo Shortcuts: How Our SIP Migration Gives Our Clients Flexibility and Peace of MindISDN (Integrated Services Digital Network) phone system interfaces are rapidly being phased out in favour of SIP (Session Initiation...
glencopelandJul 2, 20212 minHow A Bespoke Solution Helped Our Client Reduce Costs by 50% and Increase ProductivityHaving a good communication setup is vital in any industry, especially when your industry involves being on the phone and setting up...