CASE STUDIES

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Symphonia OnCall Automated Routing Clears the Way for Urgent Customer Connection

When a customer needs to get a hold of a business or facility urgently, time is of the essence. No one wants to wait on hold for long...

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Overloaded and Overwhelmed: A Design in Failure?

There are always going to be hurdles to any business – business is, in and of itself, a risk. After all, what reward can come without risk?

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No Shortcuts: How Our SIP Migration Gives Our Clients Flexibility and Peace of Mind

ISDN (Integrated Services Digital Network) phone system interfaces are rapidly being phased out in favour of SIP (Session Initiation...

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How A Bespoke Solution Helped Our Client Reduce Costs by 50% and Increase Productivity

Having a good communication setup is vital in any industry, especially when your industry involves being on the phone and setting up...

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OpenScape Covid-19 Response: How We Managed to Help This Call Centre Transition to A Work-From-Home

Our client, a not-for-profit call centre supporting mental health, alcohol and other drugs, and community support programs for...

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Discover How OpenScape 4000 Helped This Railway Operator With IP Migration

A smooth communication channel between trains and their control stations is integral to the operation of any railway; but what happens...