"Hi, my name is Glen Copeland, I'm your OpenScape 4000 High Level Specialist"
Specialized OpenScape 4000 Telecommunications Consultant & Systems Software Architect.
Executive Background & Pedigree
// 35+ YEARS IN ENTERPRISE TELECOMSEvolving in the world of enterprise telecommunications since 1989, Glen Copeland brings over 35 years of high-level engineering, voice solution design, and technical leadership to the communications sector.
The Siemens High Level Support (HLS) Heritage
Prior to establishing EvotecHLS in 2007 (operating freelance from 2005–2006), Glen was one of only two High Level Support Engineers at Siemens (…Mitel) nationally, providing Tier-3/4 technical support across the entire business on the OpenScape Solution Set.
This role required deep command-line proficiency, architecture diagnostics, and root-cause resolution for the nation's most complex voice networks, emergency dispatch centers, and distributed multi-node campuses.
Building Australia's 2nd Largest Mitel Enterprise Partner
Glen founded EvotecHLS in 2007, systematically scaling the company over the years to become the second largest Mitel Enterprise Partner in Australia, focusing purely on the OpenScape Solution Set.
Under his technical direction, the business delivered mission-critical telecommunications systems to healthcare networks, tier-1 mining operators, state government departments, and multinational corporations.
Independent Senior Consultancy & Software Development
Moving forward to today, Glen operates with a streamlined, flexible focus—concentrating exclusively on specialized consultancy for existing enterprise clients, writing bespoke telecommunications middleware (including the Symphonia V3 platform), and providing high-level OpenScape 4000 engineering worldwide.
With over 35 years in the communications sector, this direct engagement model provides organizations with immediate, direct-to-expert technical capability, rapid problem solving, and zero administrative friction.
Decades of Standards & Governance Leadership
Beyond deep systems engineering, Glen has driven comprehensive business leadership across complex commercial, security, and governance standards: