OpenScape Experts
Australia
aboutus
EvotecHLS is Australia's leading Atos Unify Integration Partner for OpenScape.
The complexities of modern communications requires advanced system integrators. Specialising in OpenScape 4000, OpenScape Voice, OpenScape Contact Centre.
Integration specialists for Microsoft Teams, Telstra SIP, Service Now.
Trusted service and support partner across Australia for 15 years.
OpenScape 4000
As part of the Atos Unify OpenScape Enterprise portfolio, Atos Unify OpenScape 4000 bridges the gap from legacy digital communications to IP-based unified communications. Both reside side-by-side in the same enterprise, on the same platform.
You leverage and enhance your existing communications by introducing powerful state-of-the-art UC capabilities. But where needed, as needed.
OpenScape Voice
Next Gen (100% SIP-based) Enterprise VoIP solution
Carrier Grade Reliability (5 9s) Active – Active Server architecture
Carrier Grade Reliability (5 9s) Active – Active Server architecture
Fits into virtualized architecture (VMware), delivered as a vApp
Industry leading scalability up to 100,000 users on a system
100% call failover support – no lost calls on a single node failure
Multi-tenant support
Licensing options – Permanent (CAPEX), Subscription (OPEX)
OpenScape Contact Centre
Intuitive, blended desktop for multimedia contact handling (voice, email, Chat, outbound/callback)
Media-specific logon to “Voice”, “Callback”, “E-mail, “Web Collaboration” (Chat)
Easy-to-use softphone and agent state controls
Real-time pop up of contact information and customer data for all media
One-click access to previous interactions via the Activity Log