OpenScape Experts

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Australia

 
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aboutus

EvotecHLS is Australia's leading Atos Unify Integration Partner for OpenScape.

The complexities of modern communications requires advanced system integrators. Specialising in OpenScape 4000, OpenScape Voice, OpenScape Contact Centre.

Integration specialists for Microsoft Teams, Telstra SIP, Service Now.

Trusted service and support partner across Australia for 15 years. 

OpenScape 4000

As part of the Atos Unify OpenScape Enterprise portfolio, Atos Unify OpenScape 4000 bridges the gap from legacy digital communications to IP-based unified communications. Both reside side-by-side in the same enterprise, on the same platform.

 

You leverage and enhance your existing communications by introducing powerful state-of-the-art UC capabilities. But where needed, as needed.

OpenScape Voice

Next Gen (100% SIP-based) Enterprise VoIP solution

Carrier Grade Reliability (5 9s) Active – Active Server architecture

Carrier Grade Reliability (5 9s) Active – Active Server architecture

Fits into virtualized architecture (VMware), delivered as a vApp

Industry leading scalability up to 100,000 users on a system

100% call failover support – no lost calls on a single node failure

Multi-tenant support

Licensing options – Permanent (CAPEX), Subscription (OPEX)

OpenScape Contact Centre

Intuitive, blended desktop for multimedia contact handling (voice, email, Chat, outbound/callback)

Media-specific logon to “Voice”, “Callback”, “E-mail, “Web Collaboration” (Chat)

Easy-to-use softphone and agent state controls

Real-time pop up of contact information and customer data for all media

One-click access to previous interactions via the Activity Log

Integration

Specialist integration into any environment

Support

Customised support offerings

DESIGN

Solution design and implementation

Consulting

Trusted consultancy for existing and future deployments

1300 561 922

©2020 by EvotecHLS Pty Ltd.