Regardless of their size, all our customers place a priority on reliability, innovation and professionalism when it comes to communications. We are proud to be their unified communications system provider whether they’ve simply chosen the cost-saving benefits of VoIP for business calls or trusted us to implement an overall effective healthcare communication solution.
Consolidating services and resources in the IT environment provides continual challenge for traditional Help Desks. Dedicated resources for services such as Attendant can no longer be justified; however the need to provide the service still exists. We discussed this with EvotecHLS who designed a complete solution to integrate Contact Centre functionality and make it available across the entire organisation. Resources are targeted but are not limited to particular desks or staff. So in times of high demand we can spread the load - delivering better service levels, process efficiencies and customer satisfaction.
As the world shrinks, global organisations such as Siemens Ltd, face continual pressure to reduce costs and consolidate and improve services. I have come to rely on the EvotecHLS Team with their knowledge and skills now being utilised across the Region. EvotecHLS is always open to discussion and are pro-active in offering information and new solutions. Many companies try to sell the ‘Trusted Partner’ line - in the case of EvotecHLS, this is actually the case.
With increasing regulation, consolidation and competitive pressure in the Aged Care industry, the need for conformance and process efficiencies is paramount. After 17 years of good service it was time to replace our phone system. As internal and external communications are mission-critical for us, we needed a seamless transition from old to new. The guys at EvotecHLS did not miss a single thing from a 30 minute change over, system integration, training, etc. The integrated DECT system provides a communication system we can rely on and allows standards conformance across our five independent living facilities based on over 5 hectares.